Terms of Business
We are Estarer, a company registered in China . When you (the person named on the order) place an order with us, we will do business with you under the following terms.
1.PricesWe offer goods for sale through:
- our website www.estarer.com
2.VATThe prices we quote always include VAT at the relevant rate.
3.PaymentWe offer all our goods on a payment-with-order basis. This means you must pay us when you place the order. We can take payment by most credit cards and debit cards. We will only accept your order if we receive the payment in full. We provide credit accounts to a limited number of schools, local authorities and government-funded establishments under separate terms of business.
4.Sending you the goodsWe will normally send you your goods on the next 1-3 Working days, as long as we receive your order.
For standard delivery, we use a national carrier and in most cases you will receive your goods on 15-25 working days. If you live in a remote area or the carrier finds your address more difficult to find, your delivery may take a little longer. If a quicker delivery is important, you may choose our express shipping option. Whether these options are available will depend on where you are and, in some cases, the time of day. We will confirm this with you at the time you place your order. If you order by post and ask for a delivery option that is not available to your address, we will not charge you for it.You will receive your refund within 7 days, after we receive your returned goods. Please note, there is no charge for faulty items being collected, and you cannot return bespoke or made-to-measure items unless they are faulty. All refunds will be made using the method of payment you used.
For more details, or to arrange a return, please contact our Customer Service team.
6.Receiving ordersUnless we have your written authorization, we will always need an authorized signature when delivering goods to you.
7.AvailabilityWe aim to keep enough stock so that we never run out. However, at times when there is unexpectedly high demand, we may unfortunately run out. If this happens, we may delay sending out your order for a couple of days while we get new stock. If you have chosen a premium delivery option, or we are expecting a longer delay, we will use the information you have given with your order to let you know about our progress. You may contact us at any time to check on the progress of your order.
8.CancellationYou can cancel your order at any time. Due to our fast delivery service, as soon as your order is placed we will start to fulfill. Please add the details on the contact form here to cancel your transaction and then return the item(s) to us. If we have not already sent the goods out, we will cancel your order and issue a full refund (including delivery charges) to the credit card, debit card or PayPal account used to place your order. We will make the refund as soon as possible and within 7 days of cancellation. If we have sent the goods before you cancel your order, you can still get a refund by following the returns procedure set out below or by refusing the delivery when it arrives. We will then process the refund within 7 days.
9.Unwanted goods 30-day refund
We hope that you never need to return anything to us, however should you need to, we aim to make it as simple as possible for you to exchange or refund your purchase with our 30 day money back guarantee. All you need to do is:
If your item is unwanted and not faulty, please make sure that it is unused and in a salable condition complete with its original packaging, alongside any promotional items associated with the purchase.
You will receive your refund within 7 days of your return being collected. Please note, there is no charge for faulty items being collected.
10.Quality assuranceIf any of the goods we supply fail to perform satisfactorily due to faulty materials or workmanship, contact us at any time and we will work with you to deal with the problem. This may involve a repair, providing a replacement product or giving you a full or partial refund.
11.Our mistakesWe are constantly updating our products, prices and offers. We are confident of our technology and staff but we realize that we sometimes may make mistakes. If we offer goods for sale incorrectly, we will always try to honour our offer. There may be rare circumstances where it is not possible for us to do this. In these cases, we will contact you and explain the situation. If we cannot sort out the matter fairly with you, we can refuse your order and refund any payment you may have made.
12.Unexpected circumstancesIf things like strikes, wars, acts of terrorism or even small things like power cuts interfere with our business with you, we will do our best to keep things going. However, we will not be legally responsible to you for any failure which is due to these unexpected circumstances or any other situation outside our control.
13.Legal responsibilityNothing in these terms of business should affect your legal rights or limit our legal responsibility for death, personal injury or fraudulent misrepresentation resulting from our negligence, or any other liability which we cannot limit or exclude by law. (This includes our legal responsibility under section 2(3) of the Consumer Protection Act 1987.) We will not compensate for delivery delays or failures that are outside our control unless you have asked us for a premium delivery option. In these circumstances, we will limit what we pay you to a refund of the delivery charges you have paid. We will not be legally responsible to you for any losses which both we and you could not expect at the time you bought the goods. If you are a trade customer, we will not be legally responsible to you for any business losses.
These terms of business will be governed by China law. Any disputes will be dealt with by the China courts.
15.Updates to Our Term and Conditions
If we make any changes to our Terms and Conditions, we will notify you by updating this page and, where appropriate, contacting you via email.